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In 2004, 2005 and again in October, 2006 our longstanding client 4AllMemory.com was designated as Gold Honoree in the sixth annual BizRate.com Circle of Excellence Awards. Their customer service provider? The team at Relay Marketing! We are proud of this recognition and take satisfaction in the fact that our customers acknowledge our exceptional performance virtually every day.
Customer service is the yardstick by which we must ultimately measure any fulfillment program, whether a periodic direct marketing campaign or your daily e-commerce sales. As consumers' purchasing habits evolve with the growth in non-traditional choices, exceeding customer expectations is the key driver in maintaining and growing your customer base. And, with rising employment costs, call center outsourcing has become the new business model for customer support services. Many companies large and small are discovering, however, the significant advantages of "domestic outsourcing". Because Relay Marketing benefits from its geographic location in the Central Time Zone and its "accent-neutral" employee base, we offer a solution that can meet all your customer contact needs.
The number one objective of our Customer Service Center is to make sure that each contact with our representatives results in customer satisfaction. Simply stated, we are not happy unless you and your customers are happy. Our full range of customer support services includes: